Service Appointment: What to Expect

 

At O’Brien Nissan of Bloomington every service appointment matters. Thats why we take pride in our service department. That’s why we are always looking for ways to make your experience convenient and stress free. Whether it’s scheduling your appointment online 24/7, receiving quality work done by a Nissan trained technician, or enjoying free wifi and beverages while you wait– O’Brien Nissan of Bloomington always put the customer’s needs first. Keep reading to learn what to expect when you bring your vehicle in for service.

  • Making your Service Appointment
  • Arriving to your Service Appointment
  • While you Wait
  • Checking Out 
  • Tell us about your Experience    

Making your Service Appointment:

Scheduling your service appointment at O’Brien Nissan of Bloomington is easy! Make your pull in for service appointmentappointment online anytime, anywhere or give us a call to schedule an appointment with a service advisor. Never worry about missing your appointment because our Customer Success Team will send your reminders before your appointment. 

Arriving to your Service Appointment:advisor greeting at service appointment

When you arrive at O’Brien Nissan of Bloomington pull into the service drive with the direction of our Service Porters or Service Advisors. An advisor will greet you at your vehicle’s door and walk you to their desk to review your appointment. At this time they will explain the service work being done and ask if there are any other concerns. Our Service Advisors will answer any questions you have about your appointment. 

While you wait:service appointment waiting room

While you wait for your vehicle to be serviced you have the option to use our shuttle or any available courtesy vehicle. Our driver’s will make sure you get back home or to work, and when you’re ready to pick up your vehicle give them a call– they’ll come pick you up! Don’t forget about our customer lounge and all of its amenities. While you wait for your vehicle to be serviced enjoy free wifi, fresh hot coffee, a selection of tea, fountain drinks, and snacks! 

Checking Out:

Whether an advisor comes to get you in the lounge or you get a phone call that your vehicle is done being serviced we make our check-out process easy! The service advisor will walk you through your RO (repair order) to explain the technicians work, pricing, and answer any questions you may have before you pay.

Tell us about your Experience:

O’Brien Honda of Bloomington is always striving to improve your experience and make our process better. Our Customer Success Team will reach out to you the following day to ask how everything went. We also encourage customers to leave feedback online on Google, Facebook, Dealer Rater, or any other review site. 

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